Returns policy

Returns and Refunds

At Dan Jeory Photography, we want you to be delighted with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve the issue promptly.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of receiving the item.

Please include:

• Your order number

• A description of the issue

• Photographs showing any damage or defect

Where appropriate, we will offer a replacement, refund, or other suitable resolution.

Change of Mind

If you have purchased a standard, non-personalised product and wish to return it, please contact us within 14 days of receiving your order.

Returned items must:

• Be unused and in their original condition

• Be returned in their original packaging where possible

• Be returned at the customer's expense unless the item is faulty or supplied in error

Refunds will be processed once the returned item has been received and inspected.

Custom-Made and Personalised Products

Custom-made, made-to-order, personalised, or specially commissioned products cannot normally be cancelled, returned, or refunded unless they are faulty, damaged, or not as described.

This includes products produced specifically to your requirements after an order has been placed.

Refunds

Where a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow up to 14 days for the refund to be processed after the returned item has been received or proof of return has been provided.

Return Shipping

Unless an item is faulty, damaged, or supplied incorrectly, customers are responsible for return postage costs.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Contact Us

For all returns enquiries, please contact:

Dan Jeory Photography
Email: returns@danjeoryphoto.com